Refund policy

At Maison Prince, each fragrance is a carefully crafted, limited-edition creation. Due to the artisanal nature of our products, we maintain strict quality and return protocols to preserve the integrity of every purchase.

All Sales Are Final

All orders are considered final sale. However, exceptions may be granted on a case-by-case basis.

Return Requests

To request a return, please contact us through the live chat on our website within 2 days of delivery. Our team will review your request and determine eligibility for return or exchange. Approved returns must be unopened, unused, and in their original packaging.

Damaged or Defective Items

If your order arrives damaged or defective, contact us through the chat option with your order number and supporting photos. Upon verification, we may issue a replacement or store credit at our discretion.

Shipping Accuracy

Maison Prince is not liable for shipping delays or address errors. Please double-check all information before submitting your order.

Limited Edition Notice

Due to the rarity of our releases, replacements may not be available. We appreciate your understanding.