Frequently Asked Questions

What are the shipping options available?

Maison Prince Parfums offers complimentary overnight shipping within the United States when eligible. Standard shipping typically takes 3–7 business days, while international orders may take 7–14 business days, subject to customs delays. All orders are processed within 1–3 business days, with potential delays during high-volume periods.

What is your return policy?

All sales at Maison Prince are considered final due to the artisanal nature of our fragrances. However, if you receive a damaged or defective item, please contact us within 48 hours of delivery for assistance. Approved returns must be unopened, unused, and in their original packaging.

How can I track my order?

Once your order has been processed and shipped, you will receive a confirmation email containing tracking information. You can use this information to monitor the status of your shipment. For any inquiries regarding your order, please reach out to us via our live chat feature on the website.

What information can you provide about your fragrances?

Each fragrance from Maison Prince Parfums is a limited-edition creation, meticulously crafted to evoke a unique narrative. Our collection includes bold and refined scents, such as ORO79 ELIXIR, FEU NOBLE ELIXIR, and VANILLA VENOM ELIXIR, designed to allow wearers to express their individuality and leave a lasting impression.

How can I contact customer support?

For any questions or assistance, please reach out to our customer support team through the live chat option located at the bottom of our website. Alternatively, you can email us at contact@maisonprince.com. Our standard support hours are Monday to Friday, from 10 AM to 6 PM (EST).